FAQ Page

Cowhide Rugs

Will I receive the exact cowhide rug shown in the product images?
Yes! Every cowhide rug listed on our website is individually photographed, ensuring the exact rug you select online is the one you receive. We sell real natural cowhide rugs with accurate photos and descriptions to help you buy the perfect cowhide rug for your home, office, or any other space.
How accurate are the colors in your photos?
Our rug colors are as close to life as possible and taken with professional photography. There might be slight variations due to home lighting and screen settings. If you are interested in purchasing a cowhide rug online and need to know about color accuracy, please contact us—we're here to assist you in choosing the ideal cowhide rug for your space.
How do I properly clean and care for my cowhide rug?
Cleaning cowhide rugs is simple! Regularly gently shake or vacuum with a brush attachment to remove dust on a regular basis. Spot-clean spills with a damp cloth immediately. Proper cowhide care will make your rug look great, durable, and colorful for years to come.
Do your cowhides come from real, natural hides?
Yes, all our cowhides are 100% natural genuine cowhide leather. Each rug has its own unique markings and natural patterns, so each piece is one-of-a-kind.
How do you measure your cowhides?
We measure from the widest and longest point, including any natural irregularities, to provide our cowhide rugs with the most accurate size. We also provide exact measurements of length and width in every rug description to help you in finding the ideal size of cowhide rug for your space.

Cowhide Measurement
How durable are cowhide rugs?
Our natural cowhide rugs are exceptionally durable. With proper care, they can last for years while maintaining their beauty in your space.
Can cowhide rugs handle high-traffic areas?
Absolutely. Our cowhide rugs are suitable for high-traffic areas. They’re durable, long-lasting, and easy to clean—making them an ideal choice for any space.
Are cowhides hypoallergenic and allergy-friendly?
Yes, definitely! Cowhide rugs are hypoallergenic, being naturally dust mite and allergen resistant, providing a fresh, allergy-free environment.

Family Friendly
Are your cowhide rugs resistant to stains and spills?
Our premium cowhide rugs are naturally stain and spill resistant. With their dense leather grain and natural oils, liquids bead right off, making it easy to simply clean and maintain. In order to preserve your rug's new look, always clean up spills immediately.
How do I remove creases from my cowhide rug?
Our cowhides are naturally durable and lay flat without curling. However, if slight folds occur during shipping, simply lay the rug flat in a warm, dry area, and it will naturally settle. You can also place heavy objects on the area for a bit to speed up the process. Avoid excessive moisture or heat, as this may affect the hide's texture.
Are natural hides pet-friendly?
Absolutely! Our natural cowhide rugs are pet-friendly, and cats and dogs adore their texture. Regular care and quick spot-cleaning help keep your cowhide rug looking pristine even with pets around.

Pet Friendly
Are your cowhides ethically and sustainably sourced?
Yes. We source our cowhide rugs from trusted suppliers committed to ethical and sustainable practices, ensuring responsible production at every stage.
Will my rug shed or lose hair?
No, our premium-quality cowhide rugs do not shed or lose hair. They stay soft and beautiful for years without significant shedding.
What is the backing on your cowhides?
Our cowhides have a natural suede back.

Cowhides Details
Is it possible to purchase two identical cowhide rugs?
Each of our cowhide rug is naturally one of a kind, , and you won't be able to find two exactly alike. However, we offer a wide selection of different designs and patterns that look somewhat alike. You are welcome to browse our collection to find a rug that complements your choice, or you can reach out to our support team we’re happy to assist you in finding the best match.
What is the quality of the cowhide I am purchasing?
All of our cowhides are brand new and of premium, grade A+ quality.
Can a cowhide be used in different ways?
Cowhides are very versatile and can be used in many different ways throughout your home or office. They work beautifully in high-traffic areas such as living rooms and entryways, as well as quieter spaces like bedrooms and offices. You can layer them over other rugs for added texture, on furniture for unique upholstery, or hang them on a wall to create a striking statement piece. On the floor or as decor, a cowhide rug brings warmth and style to any room.

Cowhides Use
How much do cowhide rugs typically weigh?
The weight of a cowhide rug varies according to size, thickness, and hide density. Typically, standard-sized cowhide rugs weigh between 6 and 14 pounds, making them easy to handle and move around your home.

Shipping

How do you ship your products?
Your item will be properly packaged to arrive in perfect condition. All orders are shipped UPS Ground, FedEx, or USPS for speedy and safe delivery.
How long will it take for my order to ship?
Your order will ship within 24-48 hours.
When will I receive my order after shipping?
After your order ships, it should arrive in 1-5 business days based on your location. You will get an email with the tracking number when your order ships. We ship all orders from our warehouse in New York.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the US, with no minimum purchase required.
Do you offer expedited shipping?
Yes, we do have expedited shipping. There could be extra cost. Please contact us for rates.

Returns

What is your return policy?
Returns and exchanges are accepted within 30 days of delivery. The cowhide should be returned in its original condition, with the tag still attached. Please note, return shipping costs are the customer's responsibility and are not reimbursed by CowhideShop.com.
How do I initiate a return or exchange?
To start a return or exchange, please contact us at +1 (888) 726 9443 or email us at info@cowhideshop.com
Do I need to provide a reason for returning or exchanging my rug?
No, providing a reason for your return or exchange is not required.
Is there a restocking fee for returning?
We do not charge a restocking fee. However, return shipping costs are the customer's responsibility.
When will I receive my refund?
Once your returned item is received and inspected, refunds will be processed shortly. You will get an email confirmation.

Payments

What payment methods do you accept?
Cowhide Shop accepts all major debit and credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, Venmo, Afterpay, Shop Pay Installments.
Do you offer payment plans or financing options?
Yes, we have flexible payment plans through Shop Pay Installments, and Afterpay. These let you divide your purchase into simple, affordable payments.